Director, Center of Automation

TurnPoint Services is a private equity–backed aggregator of leading HVAC, Plumbing, and Electrical service brands headquartered in Louisville, KY. TurnPoint operates more than 60 brands across 26 states , employs 6,000+ team members , and generates over $1.4B in annual revenue .

Executive Role Overview

The Director, Center of Automation is responsible for defining, building, and scaling TurnPoint’s enterprise-wide automation strategy. This leader will establish and oversee a formal Center of Automation (CoA) that drives operational efficiency, process standardization, and productivity across all brands and shared services.

This role owns the end-to-end automation vision —from opportunity identification and process excellence through automation delivery, governance, and long-term sustainment. The Director will partner closely with executive leadership, brand operators, IT, and shared services to embed automation as a core capability across the organization, with ServiceTitan at the center of TurnPoint’s operating model .

Key Responsibilities

Enterprise Automation Strategy & Governance

• Define and execute TurnPoint’s multi-year automation strategy and roadmap
• Establish enterprise-wide governance for automation intake, prioritization, and deployment
• Create standardized frameworks to assess automation opportunities by ROI, risk, and scalability
• Own executive-level reporting on automation value, performance, and adoption

Center of Automation Leadership

• Lead the Center of Automation team, including internal resources and partners
• Define operating models, roles, and responsibilities for automation delivery and support
• Establish best practices for automation lifecycle management
• Ensure scalability, resilience, and long-term sustainability of the automation ecosystem
• Own strategic relationships with automation implementation partners
• Negotiate contracts, define SLAs, and manage performance accountability
• Ensure high-quality delivery, knowledge transfer, and capability uplift
• Balance vendor leverage with internal skill development

Operational Excellence & Process Standardization

• Lead enterprise process excellence initiatives to prepare workflows for automation
• Drive cross-brand standardization using Lean, Six Sigma, or similar methodologies
• Develop playbooks and standards to enable repeatable, high-quality execution
• Partner with leadership to drive adoption through structured change management
• Drive ServiceTitan process strategy in alignment with automation initiatives and operational imperatives
• Ensure consistent configuration, data standards, and usage across all brands
• Prioritize high-impact ServiceTitan capabilities to unlock automation value
• Partner with brand and shared service leaders to maximize platform ROI

Production Support & Capacity Planning

• Design and oversee scalable support and incident management models
• Implement monitoring, alerting, and proactive issue resolution frameworks
• Anticipate automation growth and ensure infrastructure readiness
• Partner with the EPMO to prevent operational capacity constraints
• Establish governance and guardrails for citizen development initiatives
• Enable non-technical teams to build simple automations using Microsoft tools
• Promote automation literacy and best practices across the enterprise

Required Qualifications

Automation & Technology Leadership

• 7–10+ years of experience in automation, digital transformation, or process excellence
• Deep hands-on experience with RPA platforms (UiPath, Automation Anywhere, Blue Prism)
• Experience with APIs, enterprise integrations, and data management
• Strong understanding of cloud-based automation architectures and security

Process & Transformation Leadership

• Proven success leading large-scale process transformation initiatives
• Expertise in Lean, Six Sigma, or similar methodologies
• Ability to translate process improvements into enterprise-level financial impact
• Demonstrated success managing complex vendor relationships and contracts
• Experience influencing executive stakeholders and cross-functional leaders
• Strong governance, prioritization, and decision-making capabilities

Industry & Platform Expertise

• Experience in trades services (HVAC, plumbing, electrical strongly preferred)
• Working knowledge of ServiceTitan or similar field service platforms
• Understanding of technician workflows, dispatch, and service operations
• Experience operating within decentralized, multi-brand environments

Preferred Qualifications

• Bachelor’s degree in Business, Engineering, Computer Science, or related field
• Advanced certifications in automation or process improvement
• Experience in private equity–backed or high-growth organizations
• Prior experience building a Center of Excellence or shared services organization

Success Metrics

• Automation roadmap execution and delivery velocity
• Reduction in manual effort and operating costs across brands
• Increased process standardization and consistency
• ServiceTitan adoption and utilization metrics
• Vendor performance and cost efficiency
• Stakeholder satisfaction and enterprise impact

Seniority level

• Director

Employment type

• Full-time

Job function

• Project Management and Information Technology
• HVAC and Refrigeration Equipment Manufacturing and Wholesale Hardware, Plumbing, Heating Equipment

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Paid maternity leave
• Paid paternity leave
• Disability insurance