- The Director, FNBO Card and Merchant owns the full sales and account management lifecycle for FNBO's proprietary Commercial Card program and Merchant Services.
- Driving new customer acquisition, spend and revenue growth, and account retention.
- Lead a dual-purpose team of FNBO Card Specialists who handle both sales and account management.
- Partners with senior leadership and cross-functional teams to align strategy with organizational goals.
- Coaches and develops the team, recruits top talent, and maintains deep expertise in FNBO's Commercial Card and Merchant Services solutions.
- Generates lead volume and collaborates with leadership teams to ensure business development plans align with strategic objectives.
- Provides detailed communication and reporting on sales performance to internal and external partners.
- Coaches and develops the team to accurately complete all sales paperwork and documentation.
- Ensures flawless execution of new customer setups and onboarding for all products.
Requirements
- Bachelor’s Degree preferred (Finance, Business or other related field of study)
- Minimum 7+ years relevant experience working in account management or related field, with at least 5 years in a leadership role.
- Strong knowledge and experience with Commercial Payments products (Treasury, Card, Merchant, Global Banking)
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinker with the ability to develop and execute effective business plans.
- Proficiency in CRM software and other relevant tools.
- Results-oriented mindset with a focus on driving business growth and exceeding targets.
- Strong analytical skills and attention to detail.
- Project management experience.
- Ability to thrive in a fast-paced, dynamic work environment.
- Commitment to continuous learning and professional development.
- Willingness to travel for client meetings or team events.
Core Competencies
Demonstrates expertise in Commercial Payments products and account management, with a strong focus on driving customer acquisition and revenue growth. Proven leadership in coaching teams, developing strategic business plans, and executing effective sales strategies.
Highest-signal resume keywords
- Commercial Payments Expertise
- Account Management Leadership
- CRM Software Proficiency
- Strategic Business Planning
- Project Management Experience
ATS Optimization Keywords
Hard Skills
- Commercial Payments
- Account Management
- Sales Performance Reporting
- Business Development
- Customer Onboarding
- Analytical Skills
- Negotiation Skills
- Detail Orientation
- Results-Oriented Mindset
- Team Development
Soft Skills
- Excellent Communication
- Interpersonal Skills
- Strategic Thinking
Industry Keywords
- Commercial Card Program
- Merchant Services
- Customer Acquisition
- Revenue Growth
- Lead Generation
Tools & Technologies
- CRM Software