NearU Services is seeking a strategic, results-driven Director of Call Center Operations to lead and optimize our multi-location call center operations. This leader will drive performance, enhance customer experience, implement scalable processes, and develop high-performing teams through data-driven decision-making and strong leadership.
The role focuses on workforce planning, appointment scheduling, lead generation, and AI/automation initiatives to improve service levels and revenue growth
#J-18808-LjbffrDirector, Call Center Operations & Customer Experience in charlotte at Unknown Company
- Typical pay
- $40,560–$62,400
For context, most customer service representatives earn between $40,560–$62,400 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.