Director, Business Development (MZAG)

Ticketure , we believe cultural organizations deserve technology that’s as inspiring as the experiences they create. That’s why we build modern software for museums, zoos, aquariums, gardens, science centers, performing arts organizations, and other cultural attractions around the world.
Our two platforms help organizations deliver exceptional guest and patron experiences.
is the leading Salesforce-native CRM for the performing arts, helping organizations strengthen patron relationships and fundraising.
No matter your role, you’ll be part of a collaborative team that values ownership, innovation, and continuous improvement. Together, we’re helping cultural organizations connect more people with experiences that inspire, educate, and bring communities together.
The Director,Business Development is responsible for driving the growth of Ticketure’s PatronManager platform by developing and executing strategies that generate new revenue across small to mid-market museums, zoos, aquariums, and gardens (MZAGs). This role owns the full business development lifecycle, from identifying and qualifying opportunities through negotiation and close, while cultivating strategic partnerships and expanding market reach. You will influence go-to-market strategy, uncover new growth opportunities, and collaborate cross-functionally to drive long-term success. Own the full business development lifecycle for small to mid-market MZAGs, from prospecting and qualification through negotiation, contract execution, and handoff to Client Engagement
Build and maintain relationships with prospective clients, conducting discovery sessions and product demonstrations that align PatronManagers capabilities with their business needs
Identify, develop, and close new business opportunities through outbound prospecting, referrals, strategic partnerships, industry events, and market research
Partner with Marketing to execute lead generation initiatives and collaborate with Product to share customer insights, identify market trends, and influence product enhancements
Prepare proposals, pricing recommendations, RFP responses, and other sales documentation while negotiating contracts that support long-term customer and company success.
Maintain accurate pipeline forecasts, CRM data, and sales reporting, providing market insights and strategic recommendations to executive leadership
Represent Ticketure at client meetings, conferences, trade shows, and other industry events to strengthen relationships, increase brand awareness, and drive revenue growth
The employee may be required to perform other duties that are reasonably related to the role, as directed by the employer, and the scope of responsibilities may be reviewed and updated from time to time in consultation with the employee.
5+ years of proven business development and sales experience
Preferred: existing knowledge of Salesforce or PatronManager
Ability to work independently and manage multiple projects and deadlines
Excellent organizational and time management skills
Strong business acumen
Annual bonus based on performance and company success
Incentive equity
Home office stipend
100% paid medical, dental and vision benefits for employee and legal dependents
Company-paid life insurance
Learning & development opportunities
Flexible scheduling
Generous PTO and holiday schedule
This is a fully remote position with required travel of minimum 4-6 times per year.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Spend extended periods working on a computer, utilizing software applications, and operating standard office equipment.
Remain in a stationary position for extended periods, with occasional movement throughout the work environment.
Frequently use hands and fingers to operate a computer, keyboard, and other office equipment, and regularly observe and interpret information displayed on screens.
Handle Materials:
This role is primarily performed in a remote work environment. Travel expected minimum 4-6 times per year for conferences and other events.
Equipment/Software/Tools
Microsoft Office
Google Suite
Salesforce
Hubspot
Our Commitment to Diversity & Inclusion
We do not tolerate discrimination of any kind and provide equal opportunities regardless of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under applicable law.
We celebrate those differences and know they help us innovate, grow, and serve our clients better. Our focus is on building a culture of inclusion where everyone belongs, because when we do that, we all succeed together.
If you need assistance applying for a role due to a disability or special need, please let us know by emailing