- The successful candidate will possess a unique combination of strategic vision, commercial acumen, operational expertise, and leadership capability.
- They will be expected to evaluate market dynamics, anticipate industry shifts, and translate emerging trends into actionable business opportunities that create sustainable competitive advantages.
- As the telecommunications landscape continues to evolve, this individual will play a critical role in helping the organization leverage Artificial Intelligence, automation, advanced analytics, and digital transformation initiatives to improve customer experiences, streamline operations, and unlock new revenue streams.
- This role requires deep expertise within the MVNO ecosystem, including carrier relationships, connectivity platforms, customer lifecycle management, onboarding processes, partner enablement, network operations, and the regulatory environment governing telecommunications services.
- The Director must possess the ability to operate as a business-to-technology translator, understanding technical architecture, platform capabilities, APIs, integration requirements, and operational constraints while ensuring decisions optimize business value, customer experience, scalability, and profitability.
- The Director will lead complex cross-functional programs and strategic initiatives involving multiple internal stakeholders, external partners, executive sponsors, and operational teams.
- Success in this role requires exceptional program and project leadership skills, including the ability to manage competing priorities, navigate organizational complexity, and drive execution across interconnected workstreams with significant dependencies.
- The ideal candidate thrives in ambiguous environments, takes ownership of critical business outcomes, establishes accountability across teams, and consistently delivers results with minimal supervision.
- As a senior business leader, the Director will oversee the negotiation and execution of complex commercial agreements, strategic partnerships, and ecosystem relationships.
- This individual will work closely with Legal, Finance, Product, Technology, Operations, and Executive Leadership to ensure contractual frameworks appropriately balance growth objectives, customer needs, operational feasibility, risk management, and long-term strategic value.
- The role requires a strong understanding of contract structures, commercial negotiations, governance models, and partner management practices.
- The Director must also possess exceptional communication, facilitation, financial acumen, and executive storytelling capabilities.
- They will be responsible for translating complex technical, operational, and commercial concepts into clear strategic recommendations that enable executive decision-making.
- Through influence and collaboration, the individual will align diverse stakeholder groups, frame critical business decisions, and drive consensus across senior leadership teams, customers, and strategic partners.
- Additionally, this role requires a proven people leader capable of building, mentoring, and developing high-performing teams.
- The Director will foster a culture of accountability, innovation, collaboration, and continuous improvement while empowering employees to solve complex business challenges and deliver measurable results.
- They will be responsible for attracting top talent, developing future leaders, and creating an environment that encourages strategic thinking, operational excellence, and customer-centric decision making.
- The ideal candidate combines a strong strategy background with extensive business development experience, deep telecommunications and MVNO knowledge, expertise in commercial contracting, and a demonstrated track record of improving customer and partner experiences through scalable, repeatable product and operational approaches.
- They are equally comfortable discussing market strategy with executives, negotiating commercial terms with partners, evaluating technology solutions with engineers, and leading teams through transformational change.
Requirements
- Experience delivering partner-facing, platform-based B2B and B2B2C technology solutions within telecommunications, wholesale, enterprise, or ecosystem-driven business models.
- Strong understanding of API enablement, platform integration strategies, governance frameworks, security controls, and operational observability.
- Experience developing business cases, financial models, forecasting assumptions, pricing strategies, and margin optimization plans to support product and partnership decisions.
- Demonstrated ability to partner with Legal and Commercial organizations to translate business and product requirements into partner-ready documentation, commercial frameworks, and contractual agreements.
- Experience leveraging AI, automation, and workflow optimization to improve operational efficiency, customer experience, and business outcomes while ensuring appropriate governance and risk management.
- Proven track record of driving customer and partner experience improvements through scalable operational processes and product-led strategies.
- Strong analytical and problem-solving skills with the ability to identify root causes, align stakeholders, and implement pragmatic solutions quickly.
- Expertise with product, project, and collaboration tools including Jira, Figma, product analytics platforms, and related business intelligence tools.
- Experience leading organizational change initiatives and implementing change management methodologies across cross-functional teams.
- PMP certification or equivalent program/project management credentials preferred.
- MBA or advanced degree in Business, Strategy, Technology, Telecommunications, or related discipline preferred.
Core Competencies
Demonstrates expertise in strategic vision, operational excellence, and commercial acumen within the telecommunications sector, with a strong focus on leveraging AI and automation to enhance customer experiences and drive business outcomes. Proven ability to lead cross-functional teams, manage complex projects, and negotiate commercial agreements while fostering a culture of accountability and innovation.
Highest-signal resume keywords
- Telecommunications Expertise
- API Enablement
- Commercial Negotiation
- Project Leadership
- Business Development
ATS Optimization Keywords
Hard Skills
- Business Case Development
- Financial Modeling
- Pricing Strategy
- Operational Observability
- Governance Frameworks
- Change Management
- Margin Optimization
- Workflow Optimization
- Product-Led Strategies
- Analytical Problem-Solving
Soft Skills
- Exceptional Communication
- Facilitation Skills
- Influence and Collaboration
- Mentoring and Team Development
- Strategic Thinking
Certifications & Qualifications
- PMP Certification
- MBA or Advanced Degree
Industry Keywords
- MVNO Ecosystem
- B2B Technology Solutions
- Customer Lifecycle Management
- Network Operations
- Regulatory Environment
- Commercial Frameworks
- Ecosystem Relationships
- Digital Transformation
Tools & Technologies
- Jira
- Figma
- Business Intelligence Tools
- Product Analytics Platforms