Director - BEC

Job Description

Job Title: Director of Housing Counseling and Education – Barshinger Empowerment Center (BEC)

Date Revised: June 22, 2026

Organizational Overview:

Tenfold’s mission is to spark the power in all people to achieve equitable housing and financial security. We provide a broad continuum of housing and financial services for Lancaster County households, including emergency housing, supportive housing, housing counseling, eviction and foreclosure prevention, homebuyer education and lending, financial education, community lending, and neighborhood-based initiatives.

Tenfold is focused on converting housing crisis into long-term stability. Our Housing Stability strategy uses one shared outcome as a guide for organizational decision making: whether households remain housed after Tenfold’s intervention. This strategy connects all parts of the organization around a common purpose—helping people move from crisis to stability through placement, stabilization, prevention, and growth.

The Barshinger Empowerment Center (BEC) is central to this strategy. Through housing counseling, education, financial coaching, eviction and foreclosure diversion, homeownership support, partner-based service delivery, and neighborhood-based connection to Tenfold’s SoWe and community development work, the BEC provides practical interventions that help households sustain housing and avoid repeat crisis. The Director of Housing Counseling and Education is a critical leadership role responsible for strengthening this work, integrating it across Tenfold’s service model, supervising staff, ensuring quality and compliance, building partnerships, and translating strategy into measurable client outcomes.

A. Basic Function: Provide strategic and operational leadership for the Barshinger Empowerment Center (BEC), Tenfold’s centralized housing counseling, education, and stabilization function. This position oversees housing counseling and education activities that support Tenfold’s Housing Stability strategy by helping households prevent displacement, sustain housing, prepare for homeownership, and build long-term financial capacity. The Director supervises staff, ensures compliance with HUD Housing Counseling and other funder requirements, strengthens cross-department referral pathways, develops partnerships, monitors client outcomes and program performance, supports funding and revenue strategies, and serves as a public representative of the BEC.

B.Essential Functions:

1. Lead and strengthenthe BEC’shousing counseling and education service model in alignment withTenfold’sHousing Stability strategy, including services that support placement, stabilization, prevention, and growth for households across the housing continuum.

• HUD Housing Counseling services, including rental, pre-purchase, post-purchase, mortgagedefault, foreclosure preventionand diversion, eviction diversion, fair housing consultation, and financial capability counseling.
• Housing education activities, including homebuyer education, rental readiness education, financial education, and partner-based workshops that create clear pathways into counseling and other Tenfold services.
• Homeownership Center activities, including pre-purchase counseling, homebuyer education, matched savings, down paymentassistancereferrals, and coordination with Tenfold Community Lending.
• Mortgage foreclosure prevention and diversionservicesthathelp homeowners resolve default, avoid foreclosure when possible, and sustain long-term housing stability.
• Eviction prevention and diversion services, including court-based partnerships, outreach, landlord/tenant problem solving, client action plans, and connections to financialassistanceor legal supports when available.
• Internal and partnership-based delivery of housing counseling and education services to support other Tenfold programs, employer or community partners, property managers, and other referral pipelines.
• Debt management, credit counseling, budgeting, savings, and financial coaching services that support housing stability and reduce repeat crisis intervention.
• Program compliance, quality assurance, documentation, reporting, and continuous improvement across all counseling and education activities.

1. Supervise BEC counseling, education, intake, and support staff. This includes hiring, onboarding, supervision, coaching, performance management,monitoringprogress toward program goals and KPIs, and ensuring staffmaintainrequired certifications, documentation standards, and professional practice expectations.

1. Own program performance