Own the health, performance, and accuracy of AI-powered member support experiences. Establish governance and continuous improvement rhythms for automation workflows. Team Development: Build a scalable Automated Operations capability with defined roles and training paths. Mentor team members in low/no-code development and AI agent optimization. Cross-Functional Partnership: Collaborate with Product, Engineering, and Operations to influence roadmap decisions. Translate business requirements into technical solutions that improve member experience. HealthEquity HealthEquity empowers healthcare consumers by providing health savings accounts and related financial solutions. We are a mission-driven organization that values innovation, inclusion, and the personal growth of our team members. #J-18808-Ljbffr
Director, Automation Operations (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.