Director - Application Site-Reliability Engineering

Job Responsibilities:

• Own the production-support model for the clinical application portfolio (on-call rotation, escalation procedures, incident-response playbooks).
• Establish/audit production-access and segregation-of-duties controls; maintain SOX ITGC and applicable FDA audit-ready evidence (access grants, role changes, privileged-action logs).
• Define and manage clinical SLOs, error budgets, and availability targets; track MTTD/MTTR and on-call burden; intervene before error budgets are spent.
• Lead incident response for high-severity events as incident commander/senior technical responder; coordinate teams, run post-incident reviews, drive remediation to closure.
• Develop runbooks and approved operational automation; enable safe, documented standard interventions.
• Drive automation-first operations (reduce toil; favor self-service tooling over ticket requests).
• Coordinate deployments, verify health, and own rollback decisions.
• Produce audit-ready change/deployment evidence via CI/CD pipelines.
• Hire/develop the App-SRE team; set expectations and career growth frameworks.
• Own application-layer observability (dashboards, alerts, SLO monitors) and represent App-SRE in leadership/compliance forums.
• Run the function AI-first (AI-assisted runbooks, incident analysis, operational tooling).

Required Qualifications:

• BS in CS/SE/IS (or equivalent) + 10+ years SRE/DevOps/platform/production ops.
• 4+ years people-management/team-lead experience.
• Hands-on incident response leadership for Tier 1/business-critical systems.
• Experience defining/implementing SLOs/error budgets and on-call workflows.
• Experience building/maturing production support/on-call/SRE (runbooks, rotation design).
• Experience operating under regulated/financial-controls frameworks (e.g., SOX ITGCs, HIPAA, FDA/CAP/CLIA) with audit-capable documentation.
• Track record applying AI-assisted practice to operations/engineering.

Preferred Qualifications:

• Clinical diagnostics/lab/molecular pathology/digital health domain experience.
• Direct SOX ITGC audit or CAP/CLIA inspection support with evidence gathering.
• Cloud-native observability knowledge (telemetry/tracing/APM).
• Deployment/release/rollback experience in continuous delivery.
• Player-coach ability; automation-toil reduction track record; experience presenting strategy/risk to executives.