Brex is seeking an experienced AI operator and leader to own the strategy and execution of AI-powered customer experience. You’ll lead Brex’s AI CX platform, optimizing instruction sets, improving quality, and expanding AI across chat, voice, and email.
You’ll also build internal AI tools to empower Brex’s CX team, define metrics, and partner with Product, Engineering, and Data to shape the roadmap. This role blends leadership with hands-on delivery to elevate Brex CX.
#J-18808-LjbffrDirector, AI-Powered Customer Experience in new york at Unknown Company
This position is listed as full time and onsite.