Elevance Health in Indianapolis is seeking a Director of Workforce Management to lead strategic and tactical planning across contact centers. You will forecast capacity, optimize staffing, and drive AI-enabled insights to meet service guarantees and regulatory standards.
The role requires in-office collaboration three days per week with a hybrid/remote model, extensive stakeholder engagement, and proven experience in managing multi-channel, high-velocity environments. Travel may be required.
#J-18808-LjbffrDirector AI-Driven Workforce Management & Service Experience in indianapolis at Unknown Company
This position is listed as full time and able to be worked remotely.