Capgemini Invent’s frog division seeks a Director, Service & Contact Center Transformation to lead AI-enabled customer service transformations across high-volume interactions. You will guide executives on balancing automation, augmentation, and human service using AI, analytics, and experience-led design.
You will manage end-to-end engagements, originate opportunities, shape market propositions, and lead multidisciplinary teams to deliver measurable value and revenue growth for clients worldwide.
#J-18808-LjbffrDirector, AI-Driven Service & Contact Center Transformation in chicago at Unknown Company
This position is listed as full time and onsite.