Schweiger is seeking a strategic leader to run the Patient Support Center for one of the country’s largest dermatology groups. You’ll oversee ~50k calls and 35k texts weekly with a 150-person team and two BPO partners, shaping culture and patient experience in a remote setting.
Experience in AI-enabled contact centers, coaching managers, and maintaining service levels is essential. This role offers a national remote schedule with travel as needed.
#J-18808-LjbffrDirector, AI-Driven Patient Support Center Operations in new york at Unknown Company
This position is listed as full time and able to be worked remotely.