Director, Account Services (Fully Remote)

• Coach and develop a team of six account managers with regular one-on-ones and career planning.
• Establish clear expectations, competency standards, and a culture of accountability.

Client and Account Oversight:

• Own the health of client relationships, ensuring consistency and quality across all accounts.
• Step in on complex, high-visibility accounts to provide senior-level support.

Process and Innovation:

• Refine project management standards and workflows for on-time, on-budget delivery.
• Stay at the forefront of AI tools to improve speed, quality, and consistency.

bswift

bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.