Ramp is seeking a Director to helm its omni-channel customer experience, leading Phone, Email, and Chat operations in a 24/7 environment. You’ll ensure coverage, set senior-level priorities, and drive outcomes across quality, speed, and satisfaction.
Close collaboration with CXOps, AI, Product, and engineering teams will shape workflows and AI-powered processes that scale with Ramp’s growth. You will develop managers, define operating routines, translate strategy into actionable plans, and
#J-18808-LjbffrDirector, 24/7 CX & AI-Driven Operations in san francisco at Unknown Company
This position is listed as full time and onsite.