Dir, Identity Security Customer Success

Job Title

Palo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business.

Job Description

The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals.

Key Responsibilities

• Strategy & Execution: Execute the global Customer Success Engineering strategy and build proactive engagement frameworks.
• Churn Prevention: Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts.
• Customer Engagement: Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders.
• Cross-Functional Collaboration: Partner with Product Management, Engineering, Support, and Sales teams to bring field feedback into product roadmap discussions.
• Performance Metrics: Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness.

Qualifications & Experience

• Experience: 12+ years in Customer Success, Customer Engineering, or Enterprise Support, with 5+ years in leadership.
• Domain Expertise: Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurity.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$214,000.00 - $294,000.00/yr

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.