* Perform daily preventative maintenance monitoring across all active digital trackers, Smartsheet workspaces, and SharePoint platforms
* Triage, troubleshoot, and resolve user-submitted support tickets across supported operational processes and work applications
* Act as the regional subject matter expert, assisting non-technical users with digital workflows and tools
* Identify, document, and elevate system bugs or recurring performance issues to senior engineering and product teams
* Process data correction requests across active trackers and submission workflows to ensure reporting accuracy
* Maintain and update reference data, dropdown configurations, and metadata properties across platforms
* Perform routine data audits for alignment with regional data governance and compliance policies
* Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
* Conduct regular access reviews, keeping permissions current and revoking access for offboarded users
* Partner with operational teams across corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data
* Support users across multiple regions and languages
Requirements
* 1-3 years of prior experience in a technical support, system administration, data analyst, or IT‑adjacent operational support role
* High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
* Demonstrated experience working with global or cross‑regional teams in a multicultural, multinational corporate environment
* Strong analytical mindset with the ability to diagnose technical and data‑related issues across complex digital workflows
* Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast‑paced environment
* Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
* Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non‑technical users
* Must be authorized to work in the United States without visa sponsorship
* Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related technical field (preferred)
* Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset) (preferred)
* Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards (preferred)
* Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues (preferred)
Core Competencies
Demonstrates expertise in technical support and system administration, with a strong focus on data management, user access provisioning, and compliance with governance policies. Proficient in Microsoft 365 tools and Smartsheet, with the ability to communicate effectively across multicultural teams.
Highest-signal resume keywords
* Microsoft 365 Proficiency
* Smartsheet Expertise
* Technical Support Experience
* Data Analysis Skills
* Bilingual Proficiency in English and Spanish
ATS Optimization Keywords
Hard Skills
* Data Validation
* User Record Management
* Access Provisioning
* System Auditing
* Advanced Excel Formulas
* Troubleshooting
* Data Correction
* Digital Workflow Management
* Ticketing Systems Experience
* Metadata Management
Soft Skills
* Analytical Mindset
* Organizational Skills
* Attention to Detail
* Clear Communication
* Prioritization Skills
Industry Keywords
* Data Governance
* Compliance Policies
* Operational Support
* Multicultural Environment
* Technical Workflows
Tools & Technologies
* Smartsheet
* ServiceNow
* Jira
* Microsoft Teams
* Microsoft Outlook
* Microsoft SharePoint
* MS Lists
#J-18808-Ljbffr
* Triage, troubleshoot, and resolve user-submitted support tickets across supported operational processes and work applications
* Act as the regional subject matter expert, assisting non-technical users with digital workflows and tools
* Identify, document, and elevate system bugs or recurring performance issues to senior engineering and product teams
* Process data correction requests across active trackers and submission workflows to ensure reporting accuracy
* Maintain and update reference data, dropdown configurations, and metadata properties across platforms
* Perform routine data audits for alignment with regional data governance and compliance policies
* Process user access and platform license requests, ensuring timely and accurate provisioning in accordance with security protocols
* Conduct regular access reviews, keeping permissions current and revoking access for offboarded users
* Partner with operational teams across corporate real estate functions to resolve technical issues, manage approval workflows, and govern user data
* Support users across multiple regions and languages
Requirements
* 1-3 years of prior experience in a technical support, system administration, data analyst, or IT‑adjacent operational support role
* High proficiency in Microsoft 365 tools including Excel (advanced formulas, data cleaning), Teams, Outlook, SharePoint, and MS Lists
* Demonstrated experience working with global or cross‑regional teams in a multicultural, multinational corporate environment
* Strong analytical mindset with the ability to diagnose technical and data‑related issues across complex digital workflows
* Highly organized with the ability to manage multiple concurrent requests and prioritize effectively in a fast‑paced environment
* Meticulous attention to detail in data validation, user record management, access provisioning, and system auditing
* Clear and professional communication skills, with the ability to translate technical instructions into simple guidance for non‑technical users
* Must be authorized to work in the United States without visa sponsorship
* Bachelor's degree in Information Systems, Computer Science, Business Analytics, or a related technical field (preferred)
* Bilingual proficiency in English and Spanish (Portuguese is considered a strong asset) (preferred)
* Strong proficiency in Smartsheet including sheets, forms, reports, and dashboards (preferred)
* Experience working with ticketing systems such as ServiceNow, Jira, or custom support queues (preferred)
Core Competencies
Demonstrates expertise in technical support and system administration, with a strong focus on data management, user access provisioning, and compliance with governance policies. Proficient in Microsoft 365 tools and Smartsheet, with the ability to communicate effectively across multicultural teams.
Highest-signal resume keywords
* Microsoft 365 Proficiency
* Smartsheet Expertise
* Technical Support Experience
* Data Analysis Skills
* Bilingual Proficiency in English and Spanish
ATS Optimization Keywords
Hard Skills
* Data Validation
* User Record Management
* Access Provisioning
* System Auditing
* Advanced Excel Formulas
* Troubleshooting
* Data Correction
* Digital Workflow Management
* Ticketing Systems Experience
* Metadata Management
Soft Skills
* Analytical Mindset
* Organizational Skills
* Attention to Detail
* Clear Communication
* Prioritization Skills
Industry Keywords
* Data Governance
* Compliance Policies
* Operational Support
* Multicultural Environment
* Technical Workflows
Tools & Technologies
* Smartsheet
* ServiceNow
* Jira
* Microsoft Teams
* Microsoft Outlook
* Microsoft SharePoint
* MS Lists
#J-18808-Ljbffr
Digital Transformation Process Architect in arizona at Unknown Company
This position is listed as full time and onsite.