Digital Technology Product Manager - Supply chain and TechOps

Digital Technology Product Manager – Supply Chain and TechOps

This role is facilitated by PTR Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80.00/hr – $85.00/hr

Job Description

• This is a DT Product Manager position on the Jet program.
• The Senior Product Manager creates and drives the product strategy vision and roadmap of future supply‑chain initiatives.
• We are looking for an exceptional product manager to help guide and chart a course for United Airlines Tech Ops Supply Chain Digital Technology strategy.
• The Senior Product Manager is customer‑focused and technology‑savvy with a supply‑chain background, solving complex cutting‑edge problems and leading a high‑performance team.
• The Senior Product Manager will assume end‑to‑end accountability for a technical product with high ownership over critical features and the customer experience.
• This role is inherently cross‑functional and works closely with business partners, UX design, operations, IT, and executive teams to envision, develop, and launch innovative products.
• The Senior Product Manager is creative, highly analytical, and able to work extremely effectively in a matrix organization, synthesizing a variety of technologies into products and applications that customers love.
• Build an end‑to‑end understanding of the current Tech Ops Supply Chain ecosystem; be a passionate advocate for the customer and a subject‑matter expert on competitors and industry needs.
• Provide strong thought leadership and influence key stakeholders toward company goals.
• Understand and articulate business needs; conduct ongoing business research, leverage internal knowledge, and prioritize functional requirements.
• Conceptualize the needs of the business; build the product vision, strategy, roadmap, and requirements, and sustain build adoption while focusing on project management results and communicating effectively.
• Product Vision: Define the product vision in alignment with operational rhythms (annual planning, 3‑year planning, etc.).
• Use knowledge of both United and the industry to ensure the platform stays current with emerging technologies and industry trends.
• Strategy roadmap and requirements: Develop the product roadmap by defining both long‑term strategy and short‑term plans to achieve the product vision, assessing needs, opportunities, and pain points within United’s evolving systems landscape.
• Manage a cross‑functional process for prioritizing, delivering, and launching major product releases and incorporating enhancement requests to existing features.
• Deliver in a consistent cadence of releases.
• Translate customer needs into product requirements.
• Sustain: Ensure consistent execution of product lifecycle processes from concept to launch and beyond, acting as the internal and external authority and advocate for your focus area.
• Adoption: Readiness planning starts when a project is conceived.
• Communicate and coordinate launch across all organizations, including business and Digital Technology teams; pre‑coordinate with adopting teams.
• Define deliverable or update readiness materials (FAQs, etc.) as required to support launch.
• Project management results: Define long‑term and short‑term plans to achieve the product vision, coordinate activities into a single release, schedule risk management, and balance trade‑offs.
• Communications: Facilitate and develop content for meetings up to the VP level, delivering the appropriate message for the audience.

Required Experience

• BS/BA degree in computer science, engineering, science, math, or related field; MS or MBA preferred.
• 7–10 years of progressive product management roles.
• 5 years of experience in supply‑chain inventory management or industrial supply distribution.
• Solid proven track record of driving multiple initiatives simultaneously, preferably within a large organization.
• Experience building, managing, and growing a product management team.
• Demonstrated expertise within industrial distribution and a track record of successfully managing products through the entire lifecycle, from inception to launch.
• A track record of delivering business results and managing a product or product line P&L.

Competencies

• Strong change leadership, including the ability to coach and consult leaders on step‑by‑step change initiatives.
• Demonstrated ability to design complex solutions to create advanced software.
• General manager mentality, entrepreneurial drive, and proven influence skills.
• Exceptional written, verbal, and presentation skills; excellent interpersonal skills.
• Continuous improvement and innovation mindset, understanding emerging technologies and applying them creatively and with agility.
• Superior process design skills and operational orientation.
• Strong ability to lead cross‑functional teams and navigate a matrixed organization.
• Proven analytical and quantitative skills; ability to use hard data and metrics to back assumptions and develop business cases.
• Comfort with ambiguity.
• Thrives under pressure, working to aggressive timelines.
• Insatiable drive to get stuff done.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting; Airlines and Aviation