Managing a portfolio of aligned customers, the full-time Digital Technical Account Manager will ensure customer success and renewal predictability while leveraging automation and scalable engagement strategies in a hybrid post-sales role. Key responsibilities Own the customer lifecycle from onboarding through renewal, acting as the primary post-sales accountability for customer success Proactively identify and escalate renewal risks, driving internal risk management meetings to prevent surprise churn Drive customer engagement through automated touchpoints, ensuring meaningful interactions and monitoring platform health and usage metrics Required qualifications Strong understanding of post-sales motions in a SaaS environment Ability to operate across technical, operational, and customer-facing topics High comfort level with using data to assess and communicate account health Strong execution discipline and follow-through Proven ability to influence customer behavior and engagement