Owning the digital customer success strategy, the full-time remote Digital Success Strategy Manager will design and implement a technology-led engagement model to drive customer adoption, retention, and value, while collaborating with cross-functional teams and managing the outcomes of digital initiatives. Key responsibilities Own the digital customer success strategy, focusing on segmentation, lifecycle design, and engagement models Design and lead an AI-powered evolution of digital engagement, identifying opportunities for automation and proactive customer interactions Define metrics and targets for adoption and retention outcomes, iterating the strategy based on performance results Required qualifications 6+ years in customer success or customer engagement strategy, with experience in digital or one-to-many programs Deep expertise in digital customer success, including segmentation and tech-touch engagement Proven ability to apply AI and automation to enhance customer engagement strategies Experience translating strategic goals into actionable requirements for technical teams Working knowledge of customer success metrics and data utilization for targeted engagement