Driving digital customer success strategies, the full-time Digital Program Manager will design and optimize customer engagement through AI-powered automation, lifecycle campaigns, and digital content while managing cross-functional programs remotely. Key responsibilities Design and manage digital customer journeys across various stages, including onboarding and advocacy Execute and optimize digital touch programs using Planhat and related platforms Build automated customer campaigns and coordinate educational programs and digital events Required qualifications 5+ years of experience in Customer Success, Lifecycle Marketing, or related fields Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms Strong program and project management skills Experience in building and executing automated customer lifecycle campaigns Familiarity with SaaS, Cybersecurity, or B2B technology preferred