Digital Program Manager

To enhance the customer experience across Customer Success, the full-time remote Digital Program Manager will own automated customer journeys, act as an internal consultant, and lead initiatives involving automation and AI to streamline processes and improve engagement. Key responsibilities Orchestrate the customer journey from onboarding to renewal, building and iterating on automation plays at each stage Act as an internal consultant by leading discovery efforts to identify and resolve friction points in the customer experience Manage program and project activities, collaborating with various teams to ensure alignment and measure impact on customer success metrics Required qualifications 5+ years of experience in digital customer success, lifecycle marketing, or program management for scaled customer segments Proven ability to lead cross-functional programs and influence stakeholders without direct authority Hands-on experience with customer success, marketing automation, or CRM platforms Familiarity with AI agents and LLM-based workflows, with sound judgment on their application Strong data fluency to utilize product telemetry and health scores for decision-making