To support a growing team, the full-time Remote Digital Product Support Specialist will provide technical support for service-related issues, manage escalations, and document diagnostic processes while maintaining strong product knowledge. Key Responsibilities Investigate and resolve escalated digital product incidents and service requests Perform detailed root cause analysis for complex stakeholder and system issues Document findings, troubleshooting steps, and known solutions to support organizational knowledge sharing Required Qualifications College, university, or equivalent degree in a relevant discipline or equivalent relevant experience required Intermediate level of relevant work experience required; prior experience in a technical role is preferred Strong analytical skills and technical troubleshooting expertise Ability to collaborate globally across multiple business and technology teams Proficiency in using electronic service tools and documenting service processes accurately