Digital Manufacturing Systems Engineer

1. Core Technical Capabilities & Responsibilities

Script Execution & Control:

Execute pre-approved SQL scripts provided by the Client for data query and maintenance operations.

Execute pre-approved Python scripts provided by the Client.

Strict Code Compliance: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and oversight from Client engineering.

API Testing & Execution:

Execute API calls via web browser and/or Postman testing environments.

Basic Troubleshooting:

Diagnose, triage, and resolve basic software, network, and hardware incidents on the shop floor.

3.1 Required Technical Competencies

Industrial Protocols: Functional understanding of standard industrial communication interfaces (Ethernet, RS-232, USB).

Hardware & Data Acquisition: Basic working knowledge of data acquisition (DAQ) systems, sensor instrumentation, and National Instruments (NI) cDAQ hardware.

Application Debugging: Fundamental ability to assist with basic LabVIEW environment debugging.

MES Foundations: Familiarity with core Manufacturing Execution System (MES) concepts and shop-floor data workflows.

3.2 Preferred Qualifications

SCADA / Control Systems: Direct experience or familiarity with the Inductive Automation Ignition platform.

Domain Experience: Prior technical support experience within a discrete manufacturing or factory automated production environment.

Inputs Provided by the Customer to Achieve the Scope:

SLA Response Time Attainment: The percentage of off-shift support requests acknowledged and triaged within the agreed-upon SLA timeframe (Target: ≥98%).

First-Contact Resolution (FCR) Rate: The percentage of shop-floor incidents and basic software/hardware issues resolved off-shift without requiring escalation to client engineering (Target: ≥80%).

Script & API Execution Accuracy: The percentage of pre-approved SQL scripts, Python scripts, and Postman API calls executed correctly on the first attempt without manual execution errors (Target: ≥99%).

Customer Specific Standards/Work Instructions to be followed:

Zero Unauthorized Code: Supplier personnel are strictly prohibited from writing, modifying, or executing any unauthorized code without explicit, written authorization and direct oversight from Client engineering.

Pre-Approved Script Execution: Only pre-approved SQL scripts provided by the Client may be executed for data query and maintenance operations.

Pre-Approved Python Workflows: Only pre-approved Python scripts supplied by the Client are authorized for execution.

API Testing Environments: API call executions must be conducted exclusively via web browser or Postman testing environments following Client-defined protocols.

SLA & Response Compliance: Support personnel must maintain active availability during off-shift hours (2nd Shift, 3rd Shift, and Weekends) and comply with agreed-upon

Please list any additional Job Specifications:

Second Shift hours will be from 3:00PM until 11:30PM