Digital Logistics Coordinator - Remote
Perform all activities related to collecting and submitting parcel shipment proof of deliveries (PODs) and submitting address reroutes to ensure guest escalations are resolved in a timely manner. This individual works closely with guest services to resolve escalated parcel shipment items and to maintain a high level of service.
Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems
Submit guest requested Address Reroutes to carrier base
Track escalated POD submissions and address reroute requests via internal database
Assist Guest Services with escalated parcel transportation issues as necessary
Communicate delivery information to carriers as requested to successfully ensure delivery
Manage shipment exceptions, shipment prioritization and expedited shipments. When necessary, assist in tracking shipments and manage daily exceptions to ensure desired service results
Other duties as assigned
Minimum 1 years of experience working with a Logistics/Distribution/Supply Chain environment preferred
Working knowledge of SAP. Must be comfortable learning new software.
Strong analytical skills required
Previous experience managing vendors/carriers preferred
Experience in process improvement and best practices preferred.
Must be self-motivated.
Digital Logistics Coordinator - Remote in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.