To shape how enterprise customers engage with a premier digital channel, the remote contract-to-perm Sr Manager Digital Experience Strategy & Insights will lead the Voice of Customer program, integrating insights to optimize digital trust and drive revenue growth. Key responsibilities: Integrate Voice of Customer insights with behavioral analytics and operational data to establish a comprehensive digital experience framework Diagnose systemic adoption and trust barriers across digital touchpoints to enhance user retention and channel growth Partner with product, marketing, and commercial teams to translate research findings into actionable priorities and product optimizations Required qualifications: 7+ years leading enterprise digital experience research or customer insights initiatives Deep expertise in qualitative research design and web/behavioral analytics tools Proven track record of influencing cross-functional leaders to optimize digital engagement and conversion rates Exceptional strategic communication skills Bachelor's degree in business, marketing, design, or a related field
Digital Experience Strategy Manager in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.