Providing telephone, email, and web submission support, the full-time Digital Customer Support Associate will assist users of customer-facing portals by delivering exceptional service, troubleshooting issues, and documenting inquiries while working remotely from Pennsylvania. Key responsibilities: Receive and document customer communications, ensuring accurate incident tracking in the call ticketing system Resolve issues using documented solutions or workarounds, aiming for first-touch resolution Coordinate with internal departments to address customer concerns and escalate issues to 2nd tier support as necessary Required qualifications: High School Diploma or Equivalent (GED) Minimum of 2 years of relevant experience Familiarity with troubleshooting techniques and customer service protocols Experience with call ticketing systems Ability to manage critical incidents calmly and effectively
Digital Customer Support Associate in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.