Lead digital CS programs for mid-market, owning onboarding to renewal. Act as strategist and operator, defining architecture and daily operations. Key Responsibilities: Drive adoption through lifecycle programs and campaigns. Protect GRR with automated interventions and CSM partnership. Use AI and automation to scale personalization. Qualifications: 5-10 years in Customer Success or Digital CS. Experience with CRM, automation, and program building. ServiceNow ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together. #J-18808-Ljbffr
Digital Customer Success Program Manager (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.