Digital Customer Success Program Manager (Fully Remote)

• Lead digital CS programs for mid-market, owning onboarding to renewal.
• Act as strategist and operator, defining architecture and daily operations.

Key Responsibilities:

• Drive adoption through lifecycle programs and campaigns.
• Protect GRR with automated interventions and CSM partnership.
• Use AI and automation to scale personalization.

Qualifications:

• 5-10 years in Customer Success or Digital CS.
• Experience with CRM, automation, and program building.

ServiceNow

ServiceNow provides an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.