Supporting a growing base of business customers, the full-time remote Digital Customer Success Manager will operate a pooled coverage model to promote product adoption, improve user outcomes, and advocate for customer needs through proactive outreach and engagement strategies. Key responsibilities Operate a pooled Digital Customer Success model, prioritizing outreach based on health scores, product usage data, and renewal timing Engage priority customers through various channels to assist with adoption milestones and improve product usage Collaborate with cross-functional teams to share customer insights and improve processes that enhance adoption and retention Required qualifications Experience with Customer Success platforms, CRM tools, or product analytics tools Background in security, IT, identity, infrastructure, or developer-focused software Strong analytical skills with a data-driven approach to inform decisions Proven interpersonal skills for building trust and maintaining consultative relationships Commitment to a user-focused, product-led culture