Driving the vision and strategy for scalable digital programs, the full-time Digital Customer Success Program Manager will oversee the digital Revenue Assisted segment, develop technical content, and optimize customer lifecycle programs in a hybrid work environment. Key responsibilities Define and lead the strategy for the digital Revenue Assisted segment, ensuring scalable customer journeys through data evaluation and automation Create and maintain a library of technical adoption content to support customer engagement with CircleCI features Own the strategic roadmap for digital programs, focusing on onboarding, feature adoption, and customer retention analytics Required qualifications Typically 3+ years in Customer Success, Project Management, Developer Relations, or Technical Account Management at a developer-tools or DevOps company Hands-on experience with CI/CD pipelines and the ability to identify optimization opportunities in configuration files Proven expertise in designing and evolving digital customer programs across complex customer environments Experience with customer success platforms, including configuring playbooks and automated workflows Proficiency in building reports and dashboards, analyzing engagement data, and making data-driven decisions
Digital Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.