Driving digital customer engagement, the full-time Digital Customer Success Program Manager will design and operate a scaled program focused on product adoption, customer health, and Gross Revenue Retention (GRR) for the Mid-Market segment, while working remotely. Key Responsibilities Design and execute lifecycle programs to accelerate onboarding and feature adoption Develop automated interventions for at-risk customers and collaborate with CSMs on remediation efforts Own the digital customer journey from onboarding through renewal, leveraging AI and automation for personalized experiences Required Qualifications 5-10 years in Customer Success, Customer Success Operations, Digital CS, Lifecycle Marketing, or Product Adoption roles Demonstrated success in improving adoption and retention in a SaaS environment Experience building and launching a digital Customer Success program Strong reasoning skills with experience in health scores, segmentation, and customer journey programs Familiarity with customer success platforms, CRM systems, and marketing automation tools
Digital Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.