Digital Customer Success Manager (Fully Remote)

Manage a high-volume portfolio of customers through proactive email, phone, and virtual outreach. Drive product adoption through customer goal-setting, implementation planning, and resource sharing. Own customer renewals, meeting quarterly GRR and NRR targets. Product & Operational Excellence: Develop strong knowledge of Seesaw's platform, curriculum products, AI capabilities, and Professional Learning offerings. Manage customer communications and tasks in Salesforce, Planhat, Front, and other tools. Prioritize daily work based on customer needs, renewal timelines, risk, and revenue opportunities. Partner with your Manager and cross-functional teams to deliver strong customer experiences. Communicate proactively with teammates and escalates issues when needed. Seek and apply feedback to strengthen customer conversations and execution. Seesaw is a leading primary learning experience company trusted by 25 million educators, students, and families worldwide. Our award-winning platform and digital curriculum products help teachers deliver joyful, accessible instruction, with a mission to provide every primary student with joyful and connected learning experiences that lay the foundation for success in life. #J-18808-Ljbffr