Designing and managing the digital customer journey for the SMB segment, the full-time remote Digital Customer Success Lead will create automated lifecycle journeys, scalable adoption programs, and leverage AI tools to enhance customer engagement and retention. Key responsibilities Design and own the full digital customer journey, including onboarding and renewal processes Build and manage lifecycle email and in-app campaigns to drive product adoption and engagement Collaborate cross-functionally with Product, Marketing, and Implementation teams to align strategies for SMB customers Required qualifications 3-6 years of experience in customer success, specifically in building digital or tech-touch programs Proven experience designing automated customer lifecycle journeys Comfort with customer health data and usage signals to inform program design Experience using AI tools within customer success workflows Strong operational skills with a focus on measurement and iteration