Digital Consumer Experience Lead

Sanofi is an R&D-driven biopharma company that develops medicines and vaccines to treat and protect millions of people worldwide. The company is undergoing a broad digital transformation, applying AI and automation across its operations, and is building out a new Consumer Experience (CX) function to shape how patients, customers, and staff interact with its digital products and services.

The role

The Digital Consumer Experience Strategy Lead sits within the newly formed CX team, which spans project management, research, design (visual and UX), prototyping, and strategy. The role owns end-to-end CX strategy for Sanofi's digital ecosystem, ensuring that patients, customers, and staff can work across products and services with ease. Because CX is a new function at Sanofi, the role requires a willingness to evangelize the discipline, adapt quickly, and drive cultural change.

The role is based in Morristown, NJ (also listed for Cambridge, MA).

What you would do

• Define CX strategy across digital products, including plans, principles, and measurement frameworks grounded in research and insights.
• Ensure CX strategy milestones are met, managing risk and keeping processes efficient under tight deadlines.
• Work with direct and indirect team members to document, share, and maintain the overall user experience strategy, rollout, and operations for Sanofi's products and digital solutions.
• Lead a team of CX strategy employees and contractors, reallocating resources as priorities shift.
• Mentor and develop the team, keeping them current with industry changes and growing their skills as CX strategists.
• Act as an influential advocate for CX across business units, product and service development, Digital, partner organizations, and stakeholder groups.
• Integrate CX strategy into the Consumer Experience and digital development process, working across Global Business Units, R&D, Corporate, and Engineering.

What they are looking for

• Bachelor's degree (or equivalent experience) in Design, HCI, MBA, or a related field; a Master's in a relevant field is a plus.
• At least 8 years of hands-on CX/UX strategy experience at a large global enterprise, agency, consultancy, or start-up, in the context of digital product or software design.
• Solid understanding of how to create, measure, and refine consumer experience strategy using user research, human factors, customer feedback, and market data.
• Strong analytical skills, able to absorb qualitative and quantitative data and synthesize key challenges and learnings.
• Strong communication and presentation skills, with the ability to convey recommendations clearly to all levels of the organization.
• Strategic planning ability: drawing plans from assessments based on product roadmaps, team maturity, knowledge gaps, and business priorities.
• Strong business acumen, including understanding of value generation and business modelling.
• Digital product management knowledge: understanding of agile, CX, and what makes a digital product.
• Knowledge and practice of CX measurement frameworks (qualitative and quantitative).
• International experience and cultural sensitivity, as the role is global in scope.
• High emotional intelligence for managing diverse stakeholders.
• Familiarity with pharma or health technology is a plus.
• Professional-level English communication (verbal and written) required for candidates outside the USA.

Working arrangements

The role is listed as on-site, with primary location in Morristown, NJ and an additional listing for Cambridge, MA.

Pay and benefits

The salary range is $113,250 - $163,583 per year. Final compensation is determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible for company benefit programs, including high-quality healthcare, prevention and wellness programs, and at least 14 weeks of gender-neutral parental leave.