- Directly leads, develops and supervises the Digital Support Specialist team
- Assist Digital Branch Management and Operations by providing supervision, direction, and leadership
- Support and reinforce leadership directives including team vision, goals, objectives, etc.
- Conduct regular coaching sessions/meetings with each team member
- Handle escalated customer requests to ensure appropriate follow-up and resolution
Requirements
- High school diploma or equivalent required
- 3+ years’ experience in branch, digital branch, operations or other equivalent environment preferred
- Proficient in online account and loan account opening processes, procedures and systems
- Ability to take calls/chats/emails including but not limited to escalations
- Solid background in navigating bank and other applicable systems
- Thorough knowledge of bank and operational procedures, policies, etc.
- Familiarity of key technology solutions deployed by the bank
Core Competencies
Demonstrates strong leadership and supervisory skills in managing a Digital Support Specialist team, with a focus on coaching, customer service resolution, and operational procedures within a banking environment.
Highest-signal resume keywords
- Team Leadership
- Customer Service Resolution
- Bank Operational Procedures
- Coaching and Development
- Digital Branch Operations
ATS Optimization Keywords
Hard Skills
- Online Account Opening
- Loan Account Opening
- Bank Procedures
- Escalation Management
- Operational Systems Navigation
Soft Skills
- Communication
- Problem-Solving
- Team Collaboration
Industry Keywords
- Digital Branch
- Customer Support
- Branch Operations
Tools & Technologies
- Banking Systems
- Digital Technology Solutions