Providing exceptional customer service, the full-time Digital Banking Specialist will support various Electronic Banking products and services, assist customers with online banking issues, and ensure compliance in a remote work environment. Key responsibilities Assist personal and business customers with online banking access and password resets Support customer inquiries related to Online and Mobile Banking, including account openings and cash management services Maintain and review accuracy of Online Banking registrations and manage installation of Cash Management Systems Required qualifications Associate's degree or equivalent experience in a related field Familiarity with basic accounting principles and electronic banking products Ability to adapt to a fast-paced environment and learn new software systems Detail-oriented with strong organizational skills Excellent oral and written communication skills