Digital Banking Operations Support Analyst

Insight Global is looking for a Digital Banking Operations Support Analyst for a client to sit in Phoenix, AZ or Westerville, OH.

Digital Banking Operations Support Analyst

Location: Phoenix, AZ or Westerville, OH - onsite 4 days/week

Duration: 6-month contract with potential for extensions/conversion

Shift: Alternating shift every week (A/B/A/B etc.):

Week A: 9am-4:30pm - 37 hours Monday-Friday, and 3 hours of on-call Saturday/Sunday for after-hours/weekend support. (Will be compensated for the 3 hours)

Week B: Monday-Friday 8:30am-5:30pm

Pay Range: $35-$40/hr (potential flexibility depending on experience)

Required Skills & Experience:

• 3+ years of related experience in Treasury Management Service or similar field
• 1-2 years of experience supporting FIS or Fiserv (EPP) banking products
• Bachelor's degree or equivalent experience required
• Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
• Intermediate knowledge in banking or financial services operations domain, and experience writing business requirements working with subject matter expertise
• Intermediate Experience in documenting workflows, processes, functional designs, and managing a timeline/project task list and testing/implementation effort
• Payments knowledge to include payment types (ACH, Wires, SWIFT, RTP, Digital Assets) and file transfer protocol (FTP/SFTP) and API banking

Job Description:

As a Digital Banking Operations Support Analyst, you will provide Tier 2 support for digital banking and payment platforms, with a primary focus on supporting peak daily operations and owning the after-hours support model. This role combines hands-on production support, on-call responsibilities, and participation in strategic initiatives to help maintain system stability, improve operational performance, and support the implementation of new products, enhancements, and process improvements within the Payment and Digital space. You will act as a functional subject matter expert with a clear understanding of business needs, processes, change impacts, and the end-user experience. You will also be involved in testing new products, enhancements, and changes, partnering with Quality Assurance, operations and product subject matter experts, business leadership, project management, IT partners, and vendor partners to support successful delivery and ongoing operational readiness.

*Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.