Digital Banking Manager

Digital Banking ManagerAt Harvard University Federal Credit Union (HUFCU), we believe a brighter world is possible, and that together, we can all help create it. That's why, since 1939, we've helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we're helping build a more prosperous world for all.

Join us!The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.Job-Specific Responsibilities:Product Strategy & RoadmapDevelop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations.Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality.Conduct competitive analysis and monitor industry trends to inform product decisions.Member Experience and Journey OptimizationLead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices.Use data, insights, and member feedback to identify pain points and prioritize improvements.Delivery and ExecutionTranslate strategy into user stories, acceptance criteria, and functional requirements.Lead backlog prioritization and planning for digital initiatives.Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders.Data & Performance ManagementTrack KPIs such as adoption, usage, conversion, satisfaction, and operational impacts.Analyze data to identify friction points, validate hypotheses, and inform continuous improvement.Stakeholder & Vendor ManagementSubject-matter expert for the credit union's digital banking platform.Primary point of contact for internal stakeholders regarding digital features and enhancements.Manage relationships with digital banking platforms, fintech partners, and third-party vendors.Lead cross-functional initiatives that require coordination across multiple teams, ensuring alignment and clear communication.Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality.Ensure compliance with regulatory, security, and risk requirements.People LeadershipLead and mentor team of Digital Banking Specialists involved in day-to-day management of digital platforms.QualificationsBasic Qualifications:Bachelor's degree in business, information systems, UX/Product Design, or related field.3–7 years in product management, digital experience, or related roles.Additional Qualifications and Skills:Experience delivering digital features in financial services, banking, or fintech is highly preferred.Strong analytical mindset, solid understanding of Agile practices, and ability to balance strategic thinking with execution detail.Standard Hours/Schedule:35 hours per weekCompensation Range/Rate (including Shift Differential if applicable):Salary Grade 056: Sponsorship Information:Harvard University is unable to provide visa sponsorship for this positionPre-Employment Screening:Identity, Education, Criminal, CreditOther Information:Please provide a cover letter and resume as one document with your application.This position has a 90-day orientation and review period.Work Format Details:This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University's Policy on Employment Outside of Massachusetts.

Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.Salary Grade and Ranges:This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.Benefits:Generous paid time off including parental leaveMedical, dental, and vision health insurance coverage starting on day oneRetirement plans with university contributionsWellbeing and mental health resourcesSupport for families and caregiversProfessional development opportunities including tuition assistance and reimbursementCommuter benefits, discounts and campus perksLearn more about these and additional benefits on our Benefits & Wellbeing Page.EEO/Non-Discrimination Commitment Statement:Harvard University is committed to equal opportunity and non-discrimination.

We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.