Digital Account & Project ManagerWe're seeking a Digital Account & Project Manager to lead client relationships while driving seamless execution across digital marketing initiatives. This role sits at the intersection of strategy, communication, and operations, ensuring client goals are clearly defined, internal teams are aligned, and campaigns are delivered on time and on performance.The ideal candidate is equal parts relationship-builder, strategist and operator. You're comfortable discussing KPIs and growth strategy with clients, while also managing timelines, workflows and cross-functional teams behind the scenes.
You thrive in a fast-paced agency environment and take pride in delivering measurable results.ResponsibilitiesServe as the primary point of contact for assigned client accountsLead onboarding, campaign kickoffs, and ongoing strategy discussionsDevelop a deep understanding of client business models, goals and KPIsCommunicate performance insights clearly and confidentlyProactively identify growth opportunities and areas for optimizationDrive client satisfaction, retention and long-term partnershipsOwn project scopes, timelines, deliverables, and execution plansCoordinate internal teams across paid media, organic, email, social, etc.Ensure campaigns launch on schedule and align with strategic objectivesFacilitate internal status meetings and maintain team accountabilityIdentify risks early and proactively solve problemsManage scope changes and ensure alignment with agreed-upon deliverablesTranslate business objectives into actionable marketing strategiesCollaborate with channel specialists to ensure tactical alignmentReview campaign performance reports for accuracy and insightMonitor KPIs and ensure initiatives are driving measurable resultsRecommend adjustments based on performance data and trendsMaintain organized documentation, briefs and reporting frameworksImprove workflows and processes to increase efficiencySupport resource planning and workload managementEnsure clarity between client expectations and internal executionRequirements3–6+ years of experience in digital marketing account management, project management, or a similar client-facing roleExperience working with performance marketing or lead generation accountsStrong understanding of digital marketing channels (paid search, paid social, lead generation, CRO, etc.)Proven ability to manage multiple clients and deadlines simultaneouslyExperience using project management platforms (Asana, ClickUp, Monday, etc.)Strong analytical skills and ability to interpret marketing performance dataExcellent written and verbal communication skillsHighly organized with strong attention to detail