Lendbuzz is seeking a Genesys WFM/Dialer Manager to lead our Operations team in the United States. The role administers the Genesys CX Cloud platform, oversees dialing strategies, multi-channel campaigns, and real‑time adherence to achieve inbound and outbound KPIs while ensuring data integrity and regulatory compliance.
You will build forecasts, manage scheduling, run UAT with Product, and drive AI-enabled initiatives to optimize contact-center performance.
#J-18808-LjbffrDialer & WFM Operations Lead in Location not specified at Unknown Company
This position is listed as full time and onsite.