Diabetes Care Phone Specialist - Onsite/hybrid position

Diabetes Care Phone Specialist - Onsite/hybrid position

Join GEMCORE as a high‑energy Diabetes Care Phone Specialist and help customers choose the right medical products while building lasting relationships. This role combines outbound and inbound phone and email support with account set‑up and insurance authorization work.

Company Overview

GEMCORE, a division of Edwards Health Care Services, Inc. (EHCS) , is a national direct‑to‑home medical supply provider that delivers high‑quality diabetes and medical products to customers’ doors. Founded over 25 years ago, EHCS partners with healthcare professionals, manufacturers, and insurers to provide personalized customer service and a simplified, seamless order process for every customer.

Key Responsibilities

• Serve inbound and outbound calls and emails for the Diabetes Care department.
• Set up new customer accounts for diabetes supplies and support customers with concerns or questions, including training delays, warranties, and supply ordering issues.
• Obtain insurance, referral, physician, and patient demographic information.
• Effectively communicate with peers and other department personnel to make a positive impact.
• Obtain prior authorization/pre‑certification/pre‑determination certificates to meet insurance requirements for shipment and billing.

Core Competencies

• Excellent verbal and computer skills, able to communicate with customers and prospects for the majority of each workday.
• Effective at retaining and disseminating health insurance plan information.
• Ability to learn products and receive training through virtual methods.
• At least 1+ year’s experience in a customer service organization or healthcare environment.
• Ability to thrive in a fast‑paced, multi‑tasked environment.
• Word processing skill of 40 WPM.
• Detail oriented.
• Healthcare experience helpful but not necessary.

Education / Experience

• High School Diploma or GED Equivalent.

Benefits

• Full‑time, non‑exempt hybrid remote position; office located in Livonia, MI.
• Employer‑paid vacation.
• Medical/dental/vision, life, short and long‑term disability insurances, and 401K retirement plan.
• Ongoing training and development.
• Opportunity to earn quarterly commission if goals are met.

Employment Details

• Hybrid remote; office in Livonia, MI.
• Full‑time, non‑exempt; schedule 8:15 am – 5:00 pm, Monday–Friday.
• Full‑time.
• Entry level.
• Administrative job function; support services industry.

Additional Information

To learn more about this position and to view other openings, visit our career site:

EEO Statement

GEMCORE is an equal‑employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sex‑identification, gender, gender‑identity, gender‑expression, sexual orientation, national origin, ancestry, age, protected veteran status, disability, or any other protected class.