DFR - Eligibility Specialist Working Lead - R9

Eligibility Specialist Working LeadKnowledge Services has an opportunity with the FSSA/Division of Family Resources as an Eligibility Specialist Working Lead. This position is responsible for mentoring the Eligibility Specialists that are assisting Indiana residents who are applying and/or receiving public assistance.The Eligibility Specialist Working Lead will act as a liaison between Knowledge Services, DFR Management, and the Eligibility Specialist. The ideal candidate will be highly organized and have the ability to work collaboratively with current Eligibility Specialists.

A current understanding of Eligibility Specialist job duties and expectations is essential.Responsibilities include:Mentor Eligibility Specialists staffTravel to DFR offices within the Region as scheduled/needed (daily/weekly travel)Support and coach ALL Eligibility Specialist staffEnsure policies and procedures are followed as instructed by DFR Local Office ManagementInstruct and implement procedural changes from managementSubmit daily and weekly reporting of activities conducted while assisting Eligibility Specialist staffProvides further direction and ongoing training to Eligibility Specialist staffProvide training support for case reviews for Eligibility Specialist staffProvide coaching for QA scorecardsProduction support provided as neededQualifications include:Eligibility Specialist experience is requiredHighly organized and analyticalAble to provide clear and concise directionLeadership skillsPatience in working with othersStrong written and verbal skillsSolid computer skills, including Word, Excel, and OutlookIndependent worker who is a self-starterStrong customer service backgroundPrefer a Bachelor or Associate degrees in Counseling or Social Services, but High School Diploma or GED required2 years' experience is desiredThis position is one where you can make an immediate impact on your community and those that work as an Eligibility Specialist. You will be provided ongoing training to give you the skills to be successful in this role.If you are looking for a position that could be the next step in your career, apply now for immediate consideration.Physical Requirements:Job frequently requires sitting, handling objects with hands.Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact : The primary location for this individual will be dependent upon candidate selection, but the Working Lead will make office visits as assigned.Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.