DevOps – ServiceNow Quality Assurance

• ServiceNow platform
• DevOps
• Automated Test Framework
• Jira
• JavaScript

DevOps – ServiceNow Quality Assurance

Position Summary

The ServiceNow Quality Assurance Analyst ensures the reliability, performance, and functionalaccuracy of ServiceNow platform solutions across all stages of the development lifecycle.Embedded within a DevOps team, this role bridges manual testing expertise with automatedtesting capabilities, helping the team deliver high-quality releases at speed. The QA Analystworks closely with developers, administrators, and business stakeholders to define teststrategies, execute test plans, and uphold quality standards.

Key Responsibilities

• Develop, maintain, and execute comprehensive test strategies, test plans, test cases, andtest scripts for ServiceNow configurations, customizations, and integrations.
• Build and maintain automated test suites using ServiceNow Automated Test Framework(ATF), covering UI flows, business rules, integrations, and regression scenarios.
• Validate functional requirements against delivered solutions, identifying defects andworking with development teams to drive resolution.
• Perform functional, regression, integration, performance, and user acceptance testing(UAT) across ITSM, ITOM, HRSD, CSM, and other ServiceNow modules.
• Integrate ATF test suites into CI/CD pipelines to enforce quality gates before code promotesto production.
• Review Update Set contents, Flow Designer flows, and script changes for testability,completeness, and adherence to standards.
• Manage defects through the full lifecycle using Jira, Azure DevOps, or the ServiceNowplatform itself; provide clear, reproducible defect documentation.
• Collaborate with the ServiceNow Database Developer and platform administrators tovalidate data migrations, transforms, and import sets.
• Contribute to platform upgrade and patch validation efforts; execute upgrade readinesstesting plans.
• Produce QA metrics, dashboards, and release readiness reports for stakeholders.
• Participate in Agile/Scrum ceremonies, contributing quality perspective to sprint planningand retrospectives.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (orequivalent experience).
• 3+ years of QA experience, with at least 2 years focused on ServiceNow platform testing.
• Hands-on experience with ServiceNow ATF (Automated Test Framework).
• Solid understanding of ITIL service management processes and ServiceNow ITSM modulebehavior.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with defect tracking tools (Jira, Azure DevOps, or similar).
• Working knowledge of JavaScript sufficient to read and assess ServiceNow scripts.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Application Developer(CAD).
• Experience with API testing tools (Postman, REST Assured, or similar) for validatingServiceNow integrations.
• Familiarity with performance testing tools and load testing concepts.
• ITIL v4 Foundation certification.
• Experience with test management platforms (TestRail, Zephyr, qTest).

Competencies

• Meticulous attention to detail with a quality-first mindset.
• Strong analytical thinking with the ability to identify edge cases and failure scenarios.
• Clear written and verbal communication skills for defect documentation and stakeholderreporting.
• Collaborative team player capable of influencing quality practices without direct authority.
• Comfortable operating in fast-paced, iterative release cycles.

This role requires active participation in platform upgrade cycles, scheduled maintenancewindows, and release