* Diagnose, troubleshoot and identify solutions to software and hardware issues for voice and data services
* Ask customers targeted questions to quickly understand the root of the problem
* Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
* Provide prompt and accurate feedback to customers
* Prioritize and manage several open issues at one time
* Document technical knowledge in the form of notes and manuals
* Conduct product validation of products
* 2 to 3 years of LTE Device Testing experience
* Strong Android debugging skills, including usage of ADB
* Strong device debugging skills, including the usage of QXDM
* Strong LTE technical skills
* Communication and interpersonal skills
* Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
* Ensure customers using products have quick resolution to recurring hardware and software issues.
* Escalate issues to management that need executive attention
#J-18808-Ljbffr
* Ask customers targeted questions to quickly understand the root of the problem
* Talk customers through a series of actions, either via phone, email or chat, until they have solved a technical issue
* Provide prompt and accurate feedback to customers
* Prioritize and manage several open issues at one time
* Document technical knowledge in the form of notes and manuals
* Conduct product validation of products
* 2 to 3 years of LTE Device Testing experience
* Strong Android debugging skills, including usage of ADB
* Strong device debugging skills, including the usage of QXDM
* Strong LTE technical skills
* Communication and interpersonal skills
* Aptitude for understanding how wireless technology products and solutions can be applied towards a customer base.
* Ensure customers using products have quick resolution to recurring hardware and software issues.
* Escalate issues to management that need executive attention
#J-18808-Ljbffr
Device Test Engineer in birmingham at Unknown Company
This position is listed as full time and onsite.