Device Test EngineerBirmingham, Alabama, United StatesDevice Test Engineer ResponsibilitiesDiagnose, troubleshoot and identify solutions to software and hardware issues for voice and data servicesAsk customers targeted questions to quickly understand the root of the problemTalk customers through a series of actions, either via phone, email or chat, until they have solved a technical issueProvide prompt and accurate feedback to customersPrioritize and manage several open issues at one timeDocument technical knowledge in the form of notes and manualsConduct product validation of productsKey skills2 to 3 years of LTE Device Testing experienceStrong Android debugging skills, including usage of ADBStrong device debugging skills, including the usage of QXDMStrong LTE technical skillsCommunication and interpersonal skillsAptitude for understanding how wireless technology products and solutions can be applied towards a customer base.Ensure customers using products have quick resolution to recurring hardware and software issues.Escalate issues to management that need executive attentionTravel is expected to be around 10%