Program Manager- Akron, OhioA great opportunity is available in Akron, Ohio with ViaQuest Residential Services. We provide quality support and services to individuals with developmental disabilities in their homes.
Responsibilities may include:Ensuring that the individuals we serve are receiving quality services and are engaged with the community.Coordinating and managing all services and supports for the individuals served, including medical appointments, household management, behavior management, financial services, benefits, etc.Using behavioral health interventions to improve outcomes for individuals served.Assisting in the ongoing development of behavior support strategies and ensuring the implementation of these strategies, including providing training and assessing the effectiveness of the behavior support.Collaborating with all members of the individuals' service team to ensure great communication and customer service is in place.Supervising Direct Support Professionals and making sure they are thoroughly trained and providing the best possible services.Monitoring staffing hours to ensure appropriate services are provided and coverage is in place for all shifts.Providing great customer service to individuals served, families/guardians, the county board, and all members of the service team.Requirements for this position include:High school diploma/GED and 3 years of experience in the field of developmental disabilities is required.Bachelors' or Masters' level degree in a related field is preferred.Strong customer service and communication skills.Supervisory or management experience.Displays strong communication skills and possess excellent decision-making and time-management skills.What ViaQuest can offer you:Paid training.Benefit package for full-time employees (including medical, vision, dental, disability and life insurance and a 401k).Employee discount program.Paid-time off.Employee referral bonus program.