Job TitleTriage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately.Look through logs, databases, applications to find the problem/root cause.Automate or improve processes by developing scripts, code/apps.Ability to learn quickly and retain informationPeople skills (good communication, approachable, good energy, handles stressful situations, etc.)Problem solver: can use log files, read through KSH or other language scripts, trace an IT workflow and find the issue.