Developer

Title: Servicenow Developer

Location: 55 Trinity Avenue, Suite G700 Atlanta, Georgia

Position: Hybrid

SERVICENOW DEVELOPER

As a ServiceNow Developer, you will play a key role in designing, developing, and implementing ServiceNow solutions to meet our business needs. You will collaborate with cross-functional teams, analyze requirements, and leverage your technical expertise to deliver high‑quality solutions on the ServiceNow platform.

Responsibilities

1. 1. ServiceNow Development:
   • Design, develop, and implement ServiceNow solutions based on business requirements.
   • Customize and configure ServiceNow modules, workflows, forms, and integrations.
2. 2. Requirements Analysis:
   • Collaborate with business stakeholders to gather and analyze requirements for ServiceNow enhancements.
   • Translate business requirements into technical specifications.
3. 3. Integration and Automation:
   • Integrate ServiceNow with other business systems and applications.
   • Develop and implement automation scripts and workflows to optimize business processes.
4. 4. Maintenance and Support:
   • Provide ongoing support and maintenance for existing ServiceNow instances.
   • Troubleshoot and resolve issues related to ServiceNow functionality.
5. 5. Documentation:
   • Create and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
   • Keep documentation up-to-date with changes and enhancements.
6. 6. Collaboration:
   • Collaborate with cross-functional teams, including IT operations, security, and business analysts.
   • Participate in design and code reviews to ensure best practices and quality standards.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow Developer with a focus on development and configuration.
• Strong knowledge of ServiceNow platform features, including modules, workflows, and scripting.
• Experience with ServiceNow integration using REST, SOAP, and other web services.
• Familiarity with ITIL processes and best practices.
• Excellent problem‑solving and troubleshooting skills.
• Strong communication and collaboration skills.

Preferred Qualifications

• ServiceNow Developer Certification.
• Experience with ServiceNow Performance Analytics and Reporting.
• Knowledge of ServiceNow scripting languages such as JavaScript.
• Previous experience in (industry/sector) is a plus.