Desktop Support SpecialistLocation: 2800 Centre Ave, Reading PAThis position is in-person. The primary day-to-day responsibilities will entail creating and resolving desktop issues for First Energy employees in Solution Café/Store front office onsite, and remote. Primary duties will include standard desktop/laptop break/fix items, receiving user calls via phone or walk-ups and offering support, troubleshooting system, office, hardware, and business applications, management and installation of equipment in the meeting room (projector, laptop, and videoconference), and monitoring calls, incidents, and requests using the client provided ServiceNow tool.The top two required skills that candidates must have are great customer service and desktop support (Win10 and Office 365).
The work schedule for this position is (M-F) 7:30am-4:30pm. There is no overtime or on-call requirement. The person should have 12-24 months of enterprise desktop support experience.
While not required, a CompTIA A+ certification is great to have. The contract rate is not more than $23. There is no mileage involved for this position.
The exact work location is 2800 Centre Ave Reading PA 19605. Candidate review and interviews will start on Wednesday 04/17/2023. There are upcoming vacations or time out of the office from 4/18 – 4/21.