Job TitleMinimum 3 years work experience.The individual must be able to work alone and within a team.The ability to follow defined processes and carry out various operational type tasks.Strong ability to troubleshoot and isolate Level 2 type issues that are related to either hardware or software environments.Advanced experience in Windows operating systems.Roles and responsibilities:• Imaging of Windows/Mac devices to the latest version.• Provide 2nd level support.• Unboxing and packing of equipment to/from remote locations.• Must be able to follow schedules and perform administrative type tasks.• IMAC.• Perform hardware and software installations.• Smart hands activities.• Provide remote support for users traveling or at home.